Privacy Policy

Decebal AI LLC ("we," "our," or "us") operates GAMA, the front office platform for owner-operated businesses. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit gamacrm.com or use the GAMA platform and the services installed with it, including CRM, follow-up automation, messaging, booking, invoicing, reviews, and reporting.

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, company name, job title, and other contact information you provide when requesting a demo or using the platform.
• Business Data: Information about your business processes, sales pipeline, service workflows, and marketing systems that you share with us so we can configure GAMA for your operation.
• Customer Records: Contact records, leads, appointments, quotes, invoices, and communication history that you or your team enter into GAMA, or that are captured by forms and workflows we install for you.
• Usage Data: Information about how you interact with the website, the GAMA application, and the automations connected to it.
• Device Data: Information about your device, including IP address, browser type, and operating system.
• Communication Data: Records of communications sent or received through GAMA, including email, SMS, call logs, recordings, and transcripts where applicable and with consent.

We may use the information we collect for various purposes, including:

• To provide, host, and maintain the GAMA platform and the services installed with it
• To configure pipelines, follow-up automation, booking, invoicing, and review requests for your business
• To migrate data from your current tools and integrate with systems you authorize
• To provide analytics, reporting, and performance visibility to the owner
• To notify you about changes to the platform or your engagement
• To provide customer support, training, and technical assistance
• To detect, prevent, and address technical issues and misuse

GAMA stores and processes operational data on your behalf. This section describes that handling in detail.

• CRM and contact records: Contacts, companies, pipeline stages, notes, tasks, files, and appointment history entered by your team or captured by your website forms are stored in your GAMA account. You remain the owner of that data. Decebal accesses it only to operate, support, configure, and troubleshoot the platform for you, or where you ask us to.
• Messaging: Email, SMS, and call activity sent or received through GAMA is logged against the related contact record so your team has a single history. Outbound marketing messages to your customers require consent captured by you. You are responsible for the lawfulness of the messages you send through the platform, and we provide opt-out handling, consent fields, and quiet hour controls to support that.
• Payments: Invoices and payment requests created in GAMA are processed by third party payment processors. Full card numbers and bank credentials are handled by those processors and are not stored by Decebal. GAMA retains transaction metadata such as amount, status, date, invoice reference, and the related contact record.
• Segregation: Each client account is logically separated. We do not use one client's contact records, messages, or transaction data to market to another client or that client's customers.
• Export and deletion: You may request an export of your CRM data at any time. On termination we will delete or anonymize your account data within a reasonable timeframe, unless retention is required by law.

We may share your information in the following circumstances:

• Service Providers: With third party vendors who provide hosting, analytics, telephony and messaging delivery, and payment processing.
• Integration Partners: With platforms you authorize us to connect with, in order to deliver the services you asked for.
• Legal Requirements: When required by law or to protect our rights, safety, or property.

Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain your personal information for as long as necessary to provide the services and fulfill the purposes described in this policy. When you terminate your engagement with us, we will delete or anonymize your data within a reasonable timeframe, unless retention is required by law or for legitimate business purposes.

We use administrative, technical, and physical security measures to protect your personal information. This includes encryption, access controls, and regular security assessments. While we have taken reasonable steps to secure the information you provide, no method of transmission over the Internet is 100 percent secure.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to or restrict certain processing
• The right to data portability

To exercise any of these rights, please contact us at privacy@decebal.ai.

GAMA may integrate with third party platforms and tools that you authorize. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third party services.

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions or comments about this Privacy Policy, please contact us at privacy@decebal.ai or legal@decebal.ai.

GAMA by Decebal may send SMS or text messages to phone numbers that users have explicitly opted in to receive. Opt-in is collected through the consent checkbox on the demo request form at gamacrm.com. The checkbox is unchecked by default, and consent is not a condition of purchase or service.

Message categories include: appointment confirmations and reminders, no-show follow-ups, invoice and payment reminders to active clients, and two-way conversational replies to sales inquiries. Estimated frequency is 4 to 20 messages per month per opted-in contact.

Standard message and data rates from the recipient's carrier may apply. Recipients may opt out at any time by replying STOP to any message and may text HELP for support.

Decebal AI LLC does not share, sell, transfer, or otherwise disclose SMS opt-in consent, phone numbers, or opt-in consent data to any third party or affiliate for their own marketing purposes. Opt-in data collected for SMS is used exclusively for the message categories described above.

Consent metadata (timestamp, IP address, form URL, and checkbox text at time of consent) is retained with the contact record for compliance purposes.

We use cookies, pixels, and similar technologies to remember visitor preferences, measure site usage, and support marketing. Categories of cookies used on gamacrm.com include: strictly necessary (site functionality and security), analytics (aggregate usage measurement), and functional (form field memory and session state).

Analytics data is anonymized where supported by the underlying tool. We do not currently use advertising or retargeting cookies. Visitors may control cookies through their browser settings; disabling cookies may affect certain site functionality.

No third party has access to phone numbers or SMS opt-in consent data collected on this site through cookies, tracking pixels, or any other technology.